HOW TO BOOK
To book any of our equipment or services please call
us on FREEPHONE 0800 849 7205 between 9:00am and 9:00pm, 7 days a week.
Booking confirmation
Once you have telephoned or e-mailed us to book your
equipment, you will receive written confirmation by post a few days later
confirming details of the equipment
that you have booked together with a copy of our Terms and Conditions of Hire
which you will be asked to sign on the day of hire.
Late Bookings
During the summer we are usually very busy, especially at weekends and bank
holidays, so its best to book early to avoid
disappointment.
We do accept bookings as late as the same day, so it's always worth a phone
call if we have what you require still available.
Safety Instructions
The Terms and Conditions of Hire that we send you through the post include
detailed safety instructions. We suggest that you read through these
instructions
before the day of hire. We will run through the main safety points with you on
the day of hire and you will also be given a duplicate set of safety
instructions
based on current guidelines issued by the Health and Safety Executive.
FREQUENTLY ASKED
QUESTIONS
Do you deliver, set-up, dismantle and collect the bouncy castles?
Yes, it's all included in the price.
When can I hire your bouncy castles?
All of our equipment and services are available seven days a week, including
bank holidays (except Christmas Day !).
Is The Party Doctors Party Hire Service
members of any recognized organisations?
Yes, we are members of the British Inflatable Hirers Association (BIHA).
Do you hire bouncy castles for events such as school fetes or
fund-raising days?
Yes, we provide castles, discos and PA equipment for many local schools
and organisations. Discounts are available please
contact us for more details.
What happens if it rains?
Some of our bouncy castles have either built-in or separate shower covers, so
if there is shower you can carry on bouncing!
If it rains harder and the jumping area becomes wet, for safety reasons you
have to stop. When the rain stops, use a towel to dry the jumping area and
start having fun again.
We do not charge a cancellation fee in the event of bad weather. If it is very
wet or windy and you no longer want the castle that you have booked, you can
cancel the booking by telephoning us by 8:30am on the day of hire, and because
we don't ask for a deposit, you don't have to pay a penny!
We cannot allow a hire to proceed if very high winds or storms are forecast.
What are your delivery times?
We deliver from 9:00am. We start collection castles at 5:00pm.
We try to be flexible with delivery and collection times so please ask at the
time of booking if you need a certain delivery or collection time.
We do give precise times if the hire is indoors, such as village halls, or if
the hire is for a school fete or fund-raising event.
How long does it take you to set-up and take down a bouncy castle?
Approximately 20 minutes, depending on the size of the castle. Our Moonbug Disco Bounce takes approx 40 minutes as we have to
install the lights and music as well..
Can I collect a castle from you and set it up myself?
No, sorry, but for insurance and safety reasons we must deliver and install the
castle.
Do I need to do anything before you arrive?
The castles are delivered on a sack trolley so we need adequate access for
this. Please ensure that paths or access to your garden are free of obstacles.
We will need access to an electricity power point within 100 metres of the castle location. The area needs to be
completely free of any sharp stones, objects or dog mess.
Does the castle have to go onto grass or can it go on
concrete/tarmac?
Castles situated outdoors need to be on reasonably flat ground (slight slopes
are ok) grass is best so that they can be staked down.
We do also set up castles on concrete and tarmac and use sand bags to anchor
them down. We do not put castles onto gravel though.
How much room do you need to set up a bouncy castle?
You need to add approximately 6ft to the size of the castle to allow for the
air blower at the back, safety mats at the front and at the sides of the castle
to allow for anchoring it down and movement around the side walls. Any
overhanging trees and bushes need to be pruned or tied back.
Minimum ground area sizes for each castle are given on the bouncy castle page
of this website.
Can your castles be used indoors?
Yes, we set up castles indoors at village halls etc. We provide sand bags
instead of stakes to secure the castle.
You will need to check the height of the ceiling at your venue to ensure the
castle you have chosen will fit.
Minimum roof height measurements for each castle are given on the bouncy castle
page of this website. (Don’t forget the lights !)
Can I turn off the blower when its
inflated?
No, the blower must be running constantly whilst the castle is in use. If you
stop using the castle just switch off the blower and let the castle deflate.
How much does it cost in electricity to run a bouncy castle?
It costs less than £1 to run a castle all day.
Can we move the castle?
No, once the castle has been delivered and installed and our staff
have left, the castle must not be moved or re-positioned under any
circumstances.
If there is a problem please phone us on our freephone
number for advice.
Why do I need to show you ID?
Two forms of ID are required, one showing your address (such as a recent
utility bill) and another showing your name and signature (such as a driving licence or passport).
This is required by our insurance company and therefore if you fail to produce
valid ID on the day of hire, we will be unable to set up your castle.
What about insurance?
We have public liability insurance which would cover accidents which were our fault,
such as equipment failure or failing to install a castle properly.
You are responsible for the supervision. We will provide you with detailed
safety instructions based on current guidelines issued by the Health and Safety
Executive.
We can provide supervised hire using our fully trained staff covered by our
public liability insurance if required at an additional cost.
Whats the age limit on your castles?
All of our castles have age limits. This depends on the size of the castle. Our
smaller castles have an age limit of 11 years.
Our larger castles have age limits of 14 years. We also have castles suitable
for adults.
The Party Doctors
High Street,
Sutton,